Terms of Services

All bookings made with Mama Afrique Travel are subject to the following terms and conditions. We request you to carefully read and understand each clause, as you will be bound by these conditions upon entering into an agreement with us. Mama Afrique Travel reserves the right to alter, add, or delete any of these terms and conditions without prior notice, and such changes automatically apply once you book a service or package with us. Failure to adhere to these terms may result in termination of services.

Service Access

Mama Afrique Travel reserves the right, at its sole discretion, to terminate access to its website or any of its sales channels and related services, either temporarily or permanently, without notice, for general maintenance or any other reason.

Accuracy of Information

You are required to provide accurate and valid information when requesting services. Providing false or misleading information will result in cancellation of bookings or services without prior notice. Mama Afrique Travel shall not be held responsible for any loss or damage arising from such cancellations.

Fraudulent Transactions

If Mama Afrique Travel discovers any unauthorized or fraudulent transactions, it reserves the unrestricted right to cancel the booking without prior notice. Any such actions taken by Mama Afrique Travel to safeguard its interests will not entitle you to any form of compensation.

Non-Refundable Visa Payment Policy

All visa processing fees paid to Mama Afrique Travel are strictly non-refundable under any circumstances. This applies once the payment is made and the application process has commenced, regardless of the outcome of the visa application or cancellation of the service.

Taxes and Additional Fees

All prices displayed are inclusive of applicable taxes. However, any additional government-imposed charges, local fees, or service provider fees that may arise without prior notification will be passed on to the client and are not included in the initially quoted prices.

Website Access and Usage

Certain sections of the website may require account creation. By accessing these sections, you agree to use the content solely for business purposes. Misuse of the website’s content, including logos, images, or descriptions, may result in restricted access or termination of your account.

Proprietary Rights

All content on the Mama Afrique Travel website, including text, images, and pricing details, is proprietary to Mama Afrique Travel. Unauthorized use for commercial purposes is strictly prohibited.

Legal Jurisdiction

Any disputes arising from or relating to this agreement will be governed by and construed in accordance with the laws of the United Arab Emirates, which is the country of domicile.

Minors

Individuals under 18 years of age are prohibited from registering or transacting on the Mama Afrique Travel website.

Payment Policy

Mama Afrique Travel accepts online payments via Visa and MasterCard in USD or other agreed currencies. Cardholders must retain a copy of transaction records. Payments will be processed through a secure connection, and no credit/debit card details will be stored, sold, or shared with third parties.

Cancellation and Refund Policy

Bookings are subject to the cancellation policies of third-party suppliers. In case of cancellation, a written request must be submitted. Refunds (if applicable) will only be processed via the original payment method and will be subject to processing fees. Mama Afrique Travel will not issue refunds for services partially or fully unused.

Privacy Policy

Data Collection

Mama Afrique Travel may collect the following personal information:

  • Contact Information (name, email, phone, passport number)
  • Billing Details (credit card number, billing address)
  • Booking History
  • Website usage data (IP address, browser type)

This information is used for processing bookings, enhancing customer experience, and improving website functionality.

Data Protection

We employ industry-standard security measures to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Services

Your personal data may be shared with third-party service providers (e.g., airlines, hotels) as necessary to fulfill your booking. Mama Afrique Travel will not sell or rent your personal data to unauthorized parties.

Delivery Policy

Booking confirmations are processed once payment is received and verified with respective service providers. Delays in confirmation may occur during peak seasons or for complex requests.

Contact Information

For further assistance or inquiries, please contact us:

  • Phone: +971585394259
  • Email: reservations@mamaafriquetravel.com

Mama Afrique Travel reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective as of the date they are published on our website.